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1] Q: What is a basic understanding of your services?
A: We are a screen printing and design company that provides contract/bulk printing for those who are seeking custom goods. This includes, but not limited to, apparel decoration via screen printing and embroidery, large format banners and signage, and promotional goods. We also offer graphic design and digital garment printing (for low quantity orders). Our pricing and production works usually in bulk, where orders for custom apparel starts at 24 pieces and promotional goods anywhere between 48 to 144 pieces. Simplistically, if you need a quantity of a specific garment, promotional product, or banner with your design on it, we will supply, design, proof, price, and quickly service your order.

2] Q: How does pricing work?
A: Every order we produce is completely custom. Due to the many variables in printing, we generally need to know what you are looking for before we can really give you a price breakdown. Check out our QUOTE REQUEST page to properly inform us of what you are in need of. If you have any questions through that process, we can always help you, from suggesting product options to conceptualizing artwork.

For apparel, we need to know the quantity, color of garment, locations of decorations, and how many colors per decoration placement.

3] Q: How long does it take to receive my order after placing it?
A: For screen printing and embroidery, our standard turnaround is 10-14 business days after art approval. Banner production is roughly 5-8 business days after art approval. Promotional products also run at about a 10-14 day turnaround after art approval. If orders are needed earlier, we can generally rush the order, however, additional fees may apply. Please keep in mind that shipping transit times are additional to our production turnaround.

4] Q: Can IVSP ship orders?
A: Of course! Our client base spans from California to New York; we are able to ship anywhere at any time. Please allow for proper transit times, as they are not part of our standard production turnaround. We can also ship through our customers’ shipping accounts. Please contact us for more information; our integrated shipping solutions make it easy for us to get the products you whenever you need. We can ship through UPS, USPS, FEDEX, GSO, OnTrac.

5] Q: Do you have product minimums
A: Yes. Our minimum for screen printing and embroidery is 24 pieces. Promotional items range per product and type of decoration, so please inquire for more information. Banners and signage have no minimum. We can print on demand if you are only looking for a single product. If you are in need of just a single or few tees, check out our Direct to Garment services.

6] Q: How do I prep art files?
A: All Files must be a Vector File or 300 DPI. Preferred file types are .AI, .EPS, .SVG, .PDF, .PSD, .TIF. Design should be sized to print. See FILE PREP for more info on how to prepare your order. Orders cannot be started until we have usable artwork. If you need assistance in artwork, we can help with anything from conceptualization to simple editing.

7] Q: For apparel orders, may I mix and match shirt and ink colors?
A: Yes. You can mix and match shirt colors and styles as long as the ink color is the same. There are no minimums to mixing and matching (as long as the entire order is at our order minimum of 24 pieces). If you wanted to mix black t-shirts with navy blue tank tops and deep purple hooded sweatshirts—all with the same white screen print, that is not problem for us! Mixing light and dark garments may cause for additional ink charges, as we may need to change the color of the ink to accommodate.

8] Q: For embroidery, may I combine caps with apparel to make the minimum embroidery quantity?
A: Unfortunately, you cannot combine orders for apparel (tees, polos, jackets, etc) with cap embroidery, since each style requires a different setup. When we digitize the embroidery file(s), there is a specific setup to hats that do not apply to flat apparel goods. Each embroidery serve as their own orders.

9] Q: Can I mix shirt sizes and do I need to order in dozens?
A: You can order any quantity of sizes however you like. There are no limitations at all. You do not need to order in dozens.

10] Q: Can I bring in my own products for you to print on?
A: We generally accept customer provided goods, however, we need to see the goods, placement, and material before we can confirm that we can decorate on them. Customer absorbs up to 2% of misprints and spoilage on provided goods.

11] Q: May I get a sample before I order?
A: IVSP has a large set of apparel samples at our office if you want to see and feel the product before placing an order. Through our meticulous process of art setup, we always send out a digital art mockup for you to approve free of charge. This includes placement, colors, and layout, which provides to be a great visualization of your custom product.

If you are requesting to see a printed or embroidery proof prior to production, additional charges apply. A PPP (pre-production proof) is $50 with additional setup fees. Contact us for more information.

12] Q: I have to do a presale to my group, team, company, or ______. Do you have an online ordering system?
A: Of course! Our online ordering system allows us to set up a unique web-store for you to streamline your pre-orders. Don’t deal with the hassles and complexities o collecting payment and information by hand. After artwork and styles are approved, we can add products to your specific web-store for your group to order directly. After your desired ordering deadline is passed, we can simply close the ordering, download, and export the orders placed- and all you have to do is kick back. Payments are directly applied to us, so collecting payments, sizes, and styles, are all in the past.

13] Q: What if I want an online store for presale, but want to mark up the goods to whom we sell to?
A: We can add a markup to your online store prices with complete ease. At the end of the campaign, we can issue you a check or electronic transfer for the profit made. In order for us to do this, we require a W-9 tax form, which requests the taxpayers information.

14] Q: How and when do I pay for my order?
A: We require a 50% deposit on all bulk orders in order to proceed. The balance is paid at pickup or delivery. All non-local orders that require shipping require 100% prepayment, or can establish account terms if recurring. We accept purchase orders as well (generally for large institutions, such as schools or government agencies).

We accept all major credit cards, checks, and cash. You can download our CC AUTH FORM here and select either for a one time use or to keep it on file for all future orders. If you wish to call in and provide CC information, fell free to call us! You can also pay invoices online here: LINK. Please mail checks to 6565 Trigo Rd. Suite A – Goleta, CA 93117. You can fax us CC authorization forms and purchase orders at 805-845-1349.

15] Q: I want to place a re-order! Are there any benefits?
A: For screen printed and embroidered re-orders, we do not charge screen setup or digitizing setup fees, since they have already been paid for in the original order. Keep in mind, these fees will not be applied if and only if the order is above our minimum order of 24 pieces. If a reorder is less than minimum, reduced setup charges may apply. Promotional good re-orders may or may not have re-order charges. There are no initial or recurring setup charges for banners and Direct to Garment printing.

16] Q: I want to print on this: ___________. Is it possible?
A: Drop us a line and let us know what you have in mind! We have no problem tinkering and experimenting new ways to print on new products. Provide us with artwork, sizing, quantity, and any other information you can compile. The more the better for us to see how we can rig up the presses!

17] Q: What if your FAQ section on your website does not answer my frequently asked question?
A: Give us a call! We are more than willing to help you out with absolutely any questions you have regarding screen printing and design. Feel free to call 805.845.1333 during regular business hours! You can also peruse through our other resource pages to find more details about printing, embroidery, and other spec information.